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Banking Process Automation​

Common Solutions

Overview

Banking processes like LOI, escheatment, or WSUD are often hindered by manual, time consuming tasks reliant on email or manual tracking and manually updated spreadsheets. Managed this way, these processes create delays, inflate operational costs, and increase errors, leading to potential regulatory penalties. With today’s technologies, automating these common tasks is an easy way to ensure banks maintain a competitive advantage.

 

How Rockhop Can Help

The Rockhop solution can provide an agent-led or self-service portal designed to automate and streamline common banking processes like LOI, escheatment, and WSUD, which are often hindered by manual, time-consuming workflows.  The solution can function as either an anonymous portal or a Copilot agent guide, reducing reliance on outdated methods such as spreadsheets and emails. This allows staff to focus on higher-value work, driving efficiency, reducing operational costs, and enhancing overall risk management.

What To Expect

Automated Processes

  • Claims and Dispute Management
  • Escheatment
  • Letter of Intent (LOI)
  • Asset Verification
  • Death Certificate
  • Reclamation
  • Debit to Fed
  • Card Closure
  • Compromised Card
  • Check Request
  • Written Statement of uauthorized Debit (WSUD)
  • Other

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