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Ongoing Support

Rockhop Is With You Every Step — Expert Power Platform Support Beyond the Build

As of 2024, Microsoft Power Platform boasts more than 33 million monthly active users, reflecting its rapid growth and widespread adoption across industries worldwide. Rockhop provides flexible support options to ensure your solutions remain operational and up to date. Our support offers are designed to provide peace of mind while maximizing system efficiency and minimizing downtime. 

Our on-demand Microsoft Power Platform support gives you expert help across Power BI, Power Apps, Power Automate, and Copilot.

  • Expert support across the full Microsoft Power Platform 
  • No long-term contracts, pay only for what you use
  • Try us first. Risk-free
95%
With ongoing Power Platform support, issues are resolved up to 95% faster through proactive monitoring and expert escalation.
+60%
Ongoing support with enhancements, training, and governance drives up to 60% higher user adoption across Power Platform tools
-40%
Ongoing Power Platform support cuts long-term costs by 40% by reducing downtime and emergency fixes.

Support Overview

Flexible Ticket-Based Support

Choose the number of tickets per month that suits your operational needs. 

Break/Fix Issue Coverage

Our support focuses on resolving break/fix issues to maintain system stability, ensuring business continuity

   US Working Hours

Support is available during standard US working hours to assist your team when needed. This ensures timely responses without disrupting business operations. 

Ongoing Optimization

After the trial period, we recommend ticket volumes based on velocity and trend analysis, ensuring optimal support efficiency and cost-effectiveness.

Super User Support

We provide assistance for designated super users who prioritize and collate issues from end-users, ensuring streamlined communication and efficient issue resolution. 

Insights

Video

Copilot GenAI within Power Automate

In this quick demo, Michael will explore a feature within Copilot Studio called Direct Line, enabling GenAI answers to questions fed using Power Automate.
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Video

Microsoft Copilot and Power Platform

How can you leverage Copilot AI within Power Platform? Dave gives us a quick overview.
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Video

DLP with Power Platform COE

Michael reviews the powerful DLP capabilities built into Power Platform.
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Get more insights

Client Stories

Read More Client Stories

Offerings

Packaged

Power Platform Co-op

Organizations are leaning upon low-code /no-code solutions to distribute application development and support. Rockhop can work with your organization in structuring a Power Platform Co-op and applications support service to meet ongoing needs. From aligning business objectives and investment decisions to structuring enabling governance models, Rockhop's Power Platform Co-op model is designed to ensure the highest return from citizen development.
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Common Solutions

Story Telling with a Data Warehouse

Microsoft Fabric and Power BI will allow you to bring your data together to drive optimal business performance.
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Common Solutions

Move Off Unsupported Apps

Power Platform and Power Apps offer a lower cost of entry and are a flexible open platform that can be easily adopted by new incoming developers.
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Learn about other Rockhop solutions

Add Ons: Continuous Improvement

Fixed Monthly Price

Get a consistent monthly rate for minor updates and changes to your solution, helping you budget effectively while enhancing your system’s functionality.

Minor Changes Defined

Minor updates are defined as tasks requiring 4 hours or less of effort, ensuring quick turnarounds for small enhancements and fixes.

Scalable Support

Additional hours can be purchased as needed, depending on Rockhop’s capacity, offering you flexibility and control over your support budget.

No Rollover Policy

Hours do not roll over, encouraging consistent progress and system enhancements. This ensures a continuous focus on improvement and value delivery.

Developer Lead Times

Requests outside of Continuous Improvement are subject to standard developer lead times, maintaining transparency and managing expectations effectively.

You have a vision.
Our experts will help you achieve it.

Speak with a Rocker today
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